Tarif Engie VARILHES

Changement d’adresse pour le gaz : la procédure expliquée

Il n’est pas possible en France de faire transférer un abonnement au gaz d’une adresse à une autre, ou d’un locataire à son remplaçant. En cas de changement d’adresse, chaque famille doit alors souscrire un nouveau contrat et obtenir la résiliation de l’ancien.

Les familles qui désirent changer de fournisseur lors de leur déménagement devront faire deux démarches : contacter le futur fournisseur pour souscrire et l’ancien pour demander la mise hors tension du compteur.

Lors d’un changement d’adresse, les familles satisfaites de leur abonnement dans leur ancien logement peuvent choisir de souscrire la même offre à la nouvelle adresse. Pour ce faire, il faut contacter directement ce prestataire muni d’une facture de l’ancien logement et des informations concernant le nouveau. Résiliation et souscription se font lors du même appel.

Peu importe l’option choisie par le client, il est conseillé de faire la ou les demandes environ 2 semaines avant la date d’emménagement. Cela permet de s’assurer que l’alimentation sera en service.

Le déménagement de l’abonnement d’électricité se passe exactement comme celui du gaz : il suffit de résilier l’ancien contrat et d’en commencer un autre, avec le même fournisseur ou non, peu importe.

Mise en service à Varilhes : démarches pour faire ouvrir le compteur gaz

Lors d’un emménagement dans un domicile utilisant le gaz, le ménage doit demander la mise en route du dispositif de comptage pour faire alimenter l’installation de gaz. Cela se fait en souscrivant un abonnement auprès d’un fournisseur de gaz.

Le prix de l’activation du compteur est égal quel que soit le fournisseur choisi. Tous facturent en effet la même somme et la reversent à GRDF sans commission.

Délais et coût d’activation du compteur de gaz
Type d’intervention Délai d’attente Prix pour un compteur
Standard 5 jours ouvrés 19,09 €
Express De 24h à 48h 61,27 €
Urgence Dans la journée 147,00 €
Première mise en service (après raccordement) 5 jours ouvrés 19,09 €

Quel que soit le mode de contact sélectionné, les renseignements à donner au fournisseur pour demander l’activation de votre compteur sont identiques :

  1. l’adresse la plus précise possible du domicile, en particulier l’étage et le numéro d’appartement lorsqu’il y en a un ;
  2. le numéro de PCE (Point de Comptage et d’Estimation) attribué au compteur ;
  3. le relevé du compteur de gaz pour savoir où commence votre propre consommation ;
  4. un RIB pour mettre en place un prélèvement automatique.

Engie (GDF) à Varilhes : contact, numéro particuliers, horaires du fournisseur

Désormais, la grande majorité des fournisseurs peuvent être appelés ou contactés en ligne. De plus, il est possible de faire parvenir au fournisseur un courrier par la poste.

joindre GDF (Engie) par la poste

Pour joindre Engie par courrier, il faut adresser la lettre à :

ENGIE service clients Particuliers
TSA 42 108
76934 Rouen Cedex 9

Les Français bénéficiant du chèque énergie doivent utiliser cette adresse pour qu’il soit déduit des prochaines factures. à noter également que cette aide peut être utilisée pour des travaux de rénovation de la performance énergétique (par exemple en améliorant son isolation)

Le siège du groupe GDF (Engie) est situé à :

Siège Social Engie
Tour T1 – 1 place Samuel de Champlain
Faubourg de l’Arche
92930 Paris La défense FRANCE

Numéros Engie particuliers

Le service client Engie est joignable à des numéros différents non surtaxés selon le besoin du ménage :

  1. le 09 69 39 99 93 pour entrer en contact avec un conseiller du service client d’Engie pour les consommateurs (prix d’un appel local lun-ven 9h-20h et sam 9h-13h) ;
  2. le +33 238 528 570 sert à joindre un conseiller francophone Engie depuis un autre pays ;
  3. le 32 92 sert à être mis en relation avec un serveur sécurisé développé pour permettre de régler les factures Engie. Il convient de s’équiper du numéro client ainsi que d’une carte de paiement pour appeler ;
  4. le 01 44 22 00 00 permet de joindre le siège social, situé en région parisienne. Ce numéro sert surtout en cas d’entretien prévu au siège ;
  5. le 09 69 32 33 00 permet de joindre le service spécial professionnels ;

Contacter le service client Engie en ligne

Pour envoyer un courrier électronique à Engie, un formulaire de contact est disponible sur son site internet pour particuliers. Il permet aux clients de contacter le prestataire et de recevoir une réponse rapide, en général sous 48h.

L’espace personnel sur internet Engie permet à ses clients les plus technophiles d’obtenir une réponse rapide du fournisseur, là aussi via un formulaire de contact. En plus de cela, cet espace propose de fonctionnalités intéressantes :

  • avoir accès au contrôle des consommations ;
  • activer ou désactiver les otpions associées à l’offre Engie ;
  • imprimer une copie du contrat ;
  • effetuer le paiement de la facture de gaz et d’électricité par carte bleue ;

Engie dépannage gaz : quel numéro de téléphone ?

Les gestionnaires des réseaux de distribution que sont Enedis et GRDF doivent entretenir les réseaux, et doivent se déplacer lors d’une fuite ou coupure, ce n’est pas la responsabilité de EDF ou Engie ou autre fournisseur. Si vous suspectez une fuite de gaz ou de toute urgence concernant cette énergie, le numéro de téléphone à utiliser pour contacter GRDF est le 0800 47 33 33. Ce service urgence sécurité gaz est joignable à toute heure de la journée, tous les jours de l’année.

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