Tarif Engie TOUQUES

Comment demander le transfert du contrat de gaz

Il n’est pas possible pour les particuliers de demander le transfert d’un contrat de gaz d’un domicile à un autre. En cas de déménagement, chaque ménage doit alors s’occuper de signer un nouvel abonnement et mettre un terme à l’ancien.

Les familles désirant changer de fournisseur pour le futur domicile devront effectuer deux démarches : contacter le futur fournisseur pour souscrire et l’ancien pour faire fermer le compteur.

Pour les clients qui savent déjà qu’ils désirent continuer leur contrat actuel à leur nouvelle adresse, il convient de contacter le fournisseur pour l’informer du changement d’adresse. La résiliation et la signature se font dans ce cas-là en une unique démarche, et pour le client, cela paraît en effet être un changement d’adresse avec Engie ou l’un de ses concurrents.

Les ménages utilisant le gaz doivent aussi souscrire un contrat d’électricité pour le logement. Dans ce cas-là, il est judicieux de faire directement un comparatif des offres associant les deux énergies et ainsi avoir des estimations de facture électricité et gaz ; il est ainsi plus facile d’avoir une idée précise des économies qui peuvent être réalisées.

Démarche, prix et délais de mise en service compteur gaz

Au moment du changement de logement, l’ouverture du compteur est essentielle pour que le logement soit alimenté en gaz. La démarche demande obligatoirement de choisir un abonnement avec un fournisseur et de prendre rendez-vous avec un agent GRDF, le gestionnaire de réseau.

Prix de l’ouverture compteur de gaz

Lorsque le consommateur demande l’ouverture de son compteur de gaz de ville, 3 délais lui sont proposés, c’est ce critère qui modifie le tarif du déplacement. Pour faire des économies sur cette démarche, il faut donc s’en occuper rapidement.

Prix GRDF pour mise en service du gaz
Intervention Délai Frais
Standard Sous 1 semaine 19,09 €
Express Sous 24 à 48h 61,27 €
Urgente Sous 24h 147,00 €

Quel que soit le fournisseur que vous choisirez, les frais et les délais de mise en marche du compteur de gaz naturel sont fixés par le gestionnaire de réseau et sont les mêmes pour tous les fournisseurs.

L’activité du gestionnaire de réseau GRDF varie selon les demandes des foyers, et celles-ci sont en général nombreuses à la fin de l’été et à la rentrée. Pour les ménages changeant de domicile à ce moment-là, il est recommandé de souscrire une offre de gaz au moins deux semaines avant l’emménagement.

Les justificatifs à donner pour mettre en marche le gaz avec Engie

Pour pouvoir établir un contrat, le fournisseur contacté a besoin de connaître :

  • votre adresse précise ;
  • la date souhaitée de début du contrat ;
  • le numéro de Point de Comptage et d’Estimation, ou PCE, une suite de 14 chiffres ;
  • un Relevé d’Identité Bancaire pour les ménages ayant décidé de régler leurs futures factures par prélèvement.

Lorsque toutes les démarches ont été réalisées, GRDF fixe une intervention pour la mise en marche du compteur de gaz. Il faut obligatoirement qu’un occupant soit sur place lorsque le technicien GRDF intervient.

Contacts GDF (Engie)

Pour contacter Engie GDF par voie postale, il suffit d’adresser la lettre à l’adresse postale appropriée :

  • l’adresse Engie pros est :
    Service client ENGIE Entreprises
    TSA 15702
    59783 Lille Cedex 09
  • pour envoyer un courrier concernant un abonnement Engie particuliers, l’adresse est :
    Service Clients ENGIE
    TSA 92104
    76934 Rouen Cedex 09

Les consommateurs qui souhaitent entrer en contact avec GDF (Engie) par internet ont plusieurs moyens pour ce faire :

  • Engie est très présent sur les réseaux sociaux comme Twitter et Facebook où il il apporte rapidement des réponses aux questions des consommateurs ;
  • l’espace client personnel Engie est très pratique car il permet de réaliser un grand nombre de démarches depuis un ordinateur, un mobile ou une tablette sans passer par le service client du fournisseur ;
  • le site web du fournisseur prévoit un formulaire de contact utilisable par tous, clients ou non, pour poser une question par internet ;

Pour joindre un conseiller téléphonique Engie, il existe différentes possibilités :

  • pour contacter Engie (ex GDF) depuis l’étranger il faut composer le +33 2 38 52 85 70 ;
  • Il est possible de payer sa facture d’énergie GDF (désormais Engie) par carte en composant le 3292 (service gratuit) ;
  • le 09 69 32 55 22 sert à joindre Engie Pros ;
  • pour toute question liée à l’abonnement, il faut contacter le service client Engie au 09 69 39 99 93, ouvert de 8h à 21h du lundi au samedi et de 10h à 21h le dimanche ;

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