Tarif Engie ST ETIENNE DU ROUVRAY

Résiliation et souscription du gaz pour changement d’adresse

Lors d’un déménagement, on parle souvent de « faire transférer le contrat de gaz naturel », et il existe d’ailleurs un service déménagement Engie, EDF, Vattenfall,Sowee, et autres fournisseurs. Cependant, il n’est pas possible de modifier l’adresse sur un contrat d’énergie, ni de mettre l’abonnement de l’ancien locataire à son nom pour ne pas avoir à en demander un nouveau. Le changement de domicile entraîne donc systématiquement la signature d’un contrat et la fin de l’ancien.

Chaque consommateur peut dorénavant souscrire avec n’importe quel prestataire. Cela est également valable en cas de changement d’adresse. Si le fournisseur du nouveau logement n’est pas le même que dans le précédent, il faudra joindre les deux fournisseurs indépendamment (l’un pour souscrire et le second pour mettre un terme à l’abonnement). Les consommateurs qui oublieraient de demander la mise hors service du compteur devront régler l’énergie d’une habitation qu’ils n’occupent plus.

Pour les foyers qui savent d’ores et déjà qu’ils veulent continuer leur contrat actuel à leur nouvelle adresse, il suffit de joindre le fournisseur pour lui indiquer le changement de logement. La résiliation et la signature se font dans ce cas-là en un unique appel, et pour le consommateur, cela s’apparente en effet à un changement d’adresse avec Engie ou l’un de ses concurrents.

En ce qui concerne les délais, il est vivement conseillé d’effectuer les formalités liées au gaz dans les 2 semaines avant l’installation des occupants dans le logement. Les personnes ayant connaissance des pièces justificatives indispensables à la signature d’un abonnement très à l’avance peuvent le faire jusqu’à 8 semaines avant le déménagement.

Activation du gaz à St etienne du rouvray

La mise en service du gaz est réalisée par GRDF, le gestionnaire de réseau. Cependant, c’est à un fournisseur que le demandeur doit faire sa demande. De la même manière, ce dernier devra payer des frais d’opération qui seront facturés par le fournisseur mais transférés à GRDF.

Coût de l’activation compteur gaz, prix et délais décryptés

GRDF s’occupe de la distribution du gaz et la gestion du réseau et de l’ouverture des compteurs de gaz pour plus de 11 millions de ménages sur tout le territoire. La mise en marche de l’alimentation en gaz avec GRDF n’est pas gratuite et le montant demandé change selon le délai d’attente.

Combien coûte l’ouverture compteur GRDF ?
Type de prestation Délai d’intervention Prix pour un compteur (TTC)
Ouverture compteur standard Sous 5 jours ouvrés 19,09 €
Ouverture compteur express Sous 2 jours ouvrés 61,27 €
Ouverture compteur d’urgence Dans la journée 147 €

Ces délais ne sont réalisables que si un technicien GRDF a une disponibilité pour l’intervention. Les suppléments Express et Urgence ne sont facturés que si la prestation est exécutée dans le délai correspondant.

Quelles informations fournir pour l’ouverture de ligne Engie ?

Les documents utiles à la mise en service du compteur de gaz Engie sont l’adresse la plus complète possible du domicile, la relève de l’index du compteur, le nom de votre prédécesseur dans cette habitation et le Relevé d’Identité Bancaire (RIB) pour les foyers qui choisissent le paiement par prélèvement automatique des factures de gaz.

Première ouverture compteur gaz à St etienne du rouvray, la procédure

En cas d’installation dans une maison neuve, l’ouverture du gaz peut s’avérer plus longue que prévue. Les étapes de la mise en marche initiale du gaz sont :

  1. les travaux de branchement au gaz qui sont réalisés par GRDF, le gestionnaire du réseau ;
  2. l’attestation Qualigaz, attestant du respect des normes de sécurité pour l’installation de gaz. Sans cette dernière, aucun fournisseur ne peut activer le compteur ;
  3. la souscription d’une offre de gaz pour obtenir l’activation de l’alimentation du logement.

Service Client GDF (Engie), comment le contacter ?

Engie met à disposition de ses clients et des consommateurs différents numéros de téléphone pour le joindre. Celui a composer dépend de l’objet de la demande :

  • Il est possible de payer sa facture GDF (Engie) par carte bleue en appelant le 3292 (service gratuit) ;
  • pour le raccordement au gaz d’un logement neuf, ce n’est pas Engie GDF qu’il faut joindre mais le distributeur GRDF ;
  • Engie service après-vente pour particuliers est disponible au 09 69 39 99 93 ;
  • le client peut contacter directement le siège social Engie (ex GDF-Suez)) en téléphonant le 01 44 22 00 00 ;

Désormais, nombreux sont les particuliers qui préfèrent effectuer leurs démarches en ligne. Avec Engie, il y a plusieurs options pour ce faire :

  • le site internet Engie inclut un t’chat et un video-tchat en LSF (Langue de Signes Française) pour ses clients sourds et malentendants ;
  • GDF (dorénavant Engie) met à disposition de ses clients un espace virtuel qui regroupe les informations importantes et permet de poser des questions par écrite ;
  • il existe une application pour smartphones Engie dédiés aux clients souhaitant accéder à leur espace sécurisé depuis un mobile ou une tablette ;

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