Tarif Engie ST AIGNAN

Ouvrir le compteur de gaz avec GDF Suez (Engie)

Pour mettre en marche le gaz de ville, il est en premier lieu indispensable de signer un contrat avec un fournisseur d’énergie, EDF ou Engie (ou un autre fournisseur). C’est seulement une fois que cette étape a été faite que le compteur pourra être ouvert par en agent GRDF.

L’obtention d’un abonnement de gaz est très rapide à faire soit depuis le site internet du fournisseur choisi, soit en appelant son service commercial. Cette démarche prend en générale 15 minutes.

Tous les Français peuvent choisir librement leur fournisseur d’énergie, mieux vaut donc comparer les différentes possibilités ! Sur le site Comparatif-electricite-gaz.fr , les utilisateurs peuvent calculer des estimations de factures de gaz avec un grand nombre de fournisseurs pour payer moins cher en choisissant la formule la moins chère.

Procédure de résiliation Engie

Depuis 2007, tous les contrats pour particuliers de gaz chez Engie n’ont pas de période d’engagement, ils sont donc résiliables à tout moment, sans frais. Peu importe la raison, changement de fournisseur ou déménagement, la résiliation Engie est possible.

Pour un changement de fournisseur d’énergie, il n’y a pas besoin clôturer le contrat actuel ; le fournisseur sélectionné demande lui-même le transfert du contrat.

Lors d’un emménagement, il est nécessaire de mettre fin au contrat de fourniture d’énergie en cours et d’en souscrire un nouveau. Pour ce faire, il faut indiquer au prestataire :

  • la date souhaitée de fin du contrat en cours ;
  • le numéro de PCE identifiant précisément le compteur qui se trouve sur toutes les factures ;
  • le numéro du contrat ;
  • un dernier relevé de compteur au plus près de la date de fin de contrat.

Contacts pour la clôture de l’abonnement avec Engie

La résiliation d’un contrat d’énergie s’effectue par téléphone ou courrier, ou encore en se connectant à le site internet du fournisseur. Peu importe le fournisseur, les contacts pour clôturer l’abonnement se trouvent sur toutes les factures, en général en haut.

Il est possible de mettre fin à l’abonnement auprès d’Engie en envoyant une lettre recommandée à son service client l’adresse postale suivante :

Engie Service Client
TSA 42108
76934 Rouen Cedex 09

Pour rédiger une lettre de résiliation, il faut penser à préciser le nom, prénom, adresse, numéro de client et téléphone du titulaire de l’abonnement, ainsi que la relève de compteur et la date de départ.

Pour les clients Engie, il est possible de résilier le contrat de gaz en appelant le service résiliation au 09 69 399 993 (prix d’un appel local, du lundi au samedi de 8h à 21h et le dimanche de 10h à 21h).

Ouverture du gaz : prix et étapes

La mise en service du compteur de gaz est une étape indispensable lors de l’emménagement à une nouvelle adresse. Elle est effectuée avec la souscription d’un contrat de fourniture de gaz de ville. Le temps d’attente peut aller d’un à cinq jours, selon les besoins des particuliers et les disponibilités de GRDF.

Ouvrir le gaz est une formalité rapide à réaliser qui nécessite de suivre quelques étapes incontournables : :

  • sélectionner un fournisseur de votre choix (Engie, Sowee, Butagaz ou Happ-e) ;
  • après avoir choisi une offre, il faut contacter le fournisseur la commercialisant pour souscrire, à ce moment, un rendez-vous sera fixé pour la mise en service ;
  • Les frais de la mise en service du gaz sont ajoutés à la première facture.

Compteur gaz hors service suite à un impayé

Le fournisseur de gaz peut demander au gestionnaire à GRDF l’arrêt de la fourniture pour une durée illimitée en cas de non paiement du client. Pour faire ouvrir à nouveau le compteur GDF, il faut commencer par contacter le fournisseur pour régler les factures ou mettre en place en échéancier. Une fois que cela est fait, le particulier peut décider de changer de fournisseur pour payer le gaz moins cher.

Frais d’ouverture du compteur GRDF

Les frais de l’ouverture du compteur sont imputables au locataire, contrairement à la pose d’un compteur de gaz qui est à la charge du propriétaire. Selon la situation plus ou moins urgente, des frais différents sont proposés par le gestionnaire de réseau.

Frais d’ouverture d’un compteur de gaz
Type de prestation Délais d’intervention Tarif TTC
« Standard » 5 jours ouvrés 19,09 €
« Express » Entre 24 et 48h 61,27 €
« Urgence » Sous 24h 147,00 €

Téléphone Engie particuliers et pros

Les personnes qui souhaitent contacter Engie GDF sur internet ont à leur disposition plusieurs moyens pour ce faire :

  • il y a une application pour smartphones Engie gratuite dédiés aux clients souhaitant accéder à leur espace personnel depuis un smartphone ;
  • chaque client dispose d’un espace virtuel Mon Compte Engie où il peut joindre très facilement son fournisseur et réaliser toutes sortes de démarches sans avoir à l’appeler ;
  • GDF (Engie) ne met pas à disposition des clients d’email direct ; toutefois, il est possible de joindre le fournisseur historique grâce à un formulaire de contact en ligne qui se trouve sur son site internet ;

Il y a plusieurs adresses pour joindre Engie, celle à utiliser dépend de la situation :

  • le consommateur peut prendre directement contact avec le siège d’Engie en adressant sa lettre à :
    Siège social ENGIE
    1 place Samuel de Champlain (Tour 1)
    Faubourg de l’Arche
    92930 Paris La Défense cedex – France
  • l’adresse d’Engie particuliers est :
    Service clients Engie
    TSA 92104
    76934 Rouen CEDEX 09

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