Tarif Engie SORBIERS

Engie souscription, signer mon contrat gaz GDF à Sorbiers

Lorsque l’on emménage à une nouvelle adresse, il faut demander l’ouverture de son compteur de gaz domestique. Cela consiste à prendre un contrat avec un fournisseur d’énergie, et cela même pour les familles qui avaient déjà un contrat de fourniture d’énergie pour l’ancien logement : le transfert du contrat énergie d’une adresse à une autre n’est pas possible.
Le choix d’un fournisseur de gaz doit prendre en compte les critères suivants :

  1. le prix de l’abonnement annuel et de chaque kWh consommé : comparaison avec les les tarifs réglementés, modalité d’évolution des montants, etc. ;
  2. l’évolution prévue des tarifs, ils sont fixes, variables ou déterminés librement par le fournisseur ;
  3. la qualité du service client : est-il uniquement sur le web ou également par téléphone, les avis clients sont-ils bons, … ;

Comparatif-electricite-gaz.fr cherche à aider les foyers à bien choisir grâce à un comparateur de contrats de gaz naturel en fonction des particularités du domicile, de votre profil de consommation ou encore de vos envies de la famille.

Je dois rompre un contrat Engie : que faut-il faire ?

Aujourd’hui, tous les abonnements de gaz pour particuliers en France sont sans engagement c’est-à-dire qu’ils peuvent être résiliés gratuitement et à tout moment. Peu importe la raison, changement de fournisseur ou changement d’adresse, la résiliation Engie est possible.

La résiliation d’un contrat Engie est une démarche facile et gratuite à réaliser en quelques étapes :

  • contacter le fournisseur envoyant les factures mensuelles ;
  • transmettre les renseignements indispensables à la fin du contrat ;
  • recevoir la dernière facture à la nouvelle adresse et la régler.

Sauf indication contraire dans le contrat de gaz, il n’y a pas de préavis pour la résiliation. Il s’agit d’une simple question de commodité et il est en général recommandé de contacter le fournisseur deux semaines avant le déménagement.

Contacts pour résiliation Engie

Pour mettre fin au gaz, c’est rapide : il convient de contacter directement le fournisseur avec lequel le contrat a été souscrit. Il faut généralement s’y prendre par téléphone, sur internet ou par La Poste. Les contacts à utiliser sont indiqués sur le contrat.

Un formulaire de résiliation de contrat est mis gratuitement à la disposition de tous les internautes sur le site web du fournisseur historique de gaz en France ou sur l’espace client Engie.

Il est possible d’envoyer une lettre de résiliation à Engie en recommandé avec accusé de réception à l’adresse suivante :

Engie Service Client
TSA 42108
76934 ROUEN CEDEX 09

La lettre de résiliation permet de garder une preuve de la démarche. Le désavantage de cette méthode est qu’il faut payer les frais de poste, alors que la résiliation du contrat est gratuite.

Comment faire ouvrir votre compteur de gaz ?

La mise en marche du compteur gaz correspond à souscrire un contrat de gaz dans un logement donné. Qu’importe le prestataire sélectionné, la mise en route de l’alimentation est essentielle pour l’accès au gaz domestique et son exécution revient à GRDF.

Informations pour l’ouverture compteur gaz

Une fois l’offre sélectionnée, le fournisseur aura besoin de certains éléments pour finaliser la souscription :

  • vos informations personnelles (nom et prénom, téléphone et adresse mail) et votre adresse postale complète ;
  • la surface du logement ;
  • le nombre d’occupants ;
  • les utilisations du gaz
  • le nom de l’ancien occupant s’il vous est connu. Cela permettra d’identifier clairement la ligne à activer ;
  • le PCE, numéro unique identifiant le compteur ;
  • une relève de consommation permettant au fournisseur de savoir quand commence votre consommation ;
  • un RIB si vous souhaitez mettre en place un prélèvement bancaire ;

Prix et délais d’ouverture de mon compteur de gaz de ville

Les tarifs d’ouverture du compteur gaz sont fixés partout en France et dépendent uniquement de l’attente acceptable pour le client.

Frais d’ouverture de la ligne de gaz
Type d’opération Délais d’intervention Coût pour un compteur TTC
« Standard » 5 jours ouvrés 19,09 €
« Express » Entre 24 et 48h 61,27 €
« Urgence » Sous 24h 147,00 €
Première mise en service 5 jours ouvrés 19,09 €

Comment appeler GDF (Engie) ?

A présent, tous les fournisseurs mettent des numéros de téléphone et moyens de contact en ligne à disposition des consommateurs.

joindre GDF (Engie) par courrier

Pour contacter le service client GDF (Engie) par courrier, il faut adresser la lettre à :

ENGIE Service Client Particuliers
TSA 42 108
76934 ROUEN CEDEX 9

Les consommateurs bénéficiant du chèque énergie peuvent aussi l’envoyer cette adresse.

Engie téléphone : les contacts utiles

Le fournisseur Engie peut être contacté à des numéros différents non surtaxés en fonction du besoin du demandeur :

  • le 09 69 399 993 est le numéro du service client Engie pour les particuliers. Il permet notamment de résilier un contrat de gaz domestique ou d’électricité ou d’indiquer un déménagement , ou encore de poser toutes vos questions à un conseiller téléphonique ;
  • le +33 2 38 52 85 70 est très utile pour être mis en relation avec un conseiller Engie depuis l’étranger ;
  • le 3292 permet de payer les factures de gaz d’électricité en utilisant la carte sur le serveur vocal accessible en permanence ;
  • le 01 44 22 00 00 est le numéro du siège social d’Engie, situé à Courbevoie en région parisienne. Ce numéro sert surtout dans le cas d’un entretien programmé au siège mais pas pour des questions concernant à l’abonnement ;
  • le 09 69 32 33 00 est le numéro dédié aux entreprises clientes d’Engie ;

Espace personnel Engie

Le site web du fournisseur historique de gaz de ville Engie contient notamment un formulaire permettant de lui transmettre un e-mail. Utilisable 24h/24 et 7j/7, cet outil permet de recevoir sous 24 à 48h une réponse par écrit.

L’espace personnel en ligne Engie permet aux personne qui ont un contrat en cours avec ce fournisseur de recevoir une réponse du fournisseur sous 48h, là aussi via un formulaire en ligne.

Le fournisseur historique de gaz fait attention à avoir une bonne présence sur les réseaux sociaux Twitter et Facebook. Ces outils peuvent donc être utilisés pour poser une question ou faire une réclamation et avoir un retour dans les plus brefs délais.

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