Tarif Engie SAVENAY

Souscrire Engie : comment avoir un contrat de gaz ?

Lors d’un déménagement, il faut souscrire une nouvelle offre pour le nouvel appartement. Autrement, l’alimentation en gaz restera hors-service et vous n’aurez pas la possibilité de vous servir de cette énergie.

Pour obtenir un rendez-vous de mise en service du gaz de ville, vous devez joindre Engie, EDF, ou un autre fournisseur et transmettre au fournisseurs les pièces administratives nécessaires à la conclusion d’un contrat. Un rendez-vous sera alors fixé pour l’opération et il faut prévoir d’être présent dans le logement pour que l’accès au compteur soit facile.

Chaque particulier peut choisir librement son fournisseur d’énergie, mieux vaut donc comparer ! Le site Comparatif-electricite-gaz.fr offre aux consommateurs l’ocassion de faire des estimations de factures d’énergie avec différents prestataires pour faire baisser les factures en passant par la formule la plus adaptée. Il est aussi possible de se faire aider gratuitement par téléphone par un conseiller en composant le 01 84 31 11 97.

Comment résilier son abonnement gaz Engie – GDF Suez ?

Pour résilier un contrat de gaz, rien de plus simple ; il faut appeler le service client de votre fournisseur et lui indiquer votre date de déménagement et les informations présente sur la facture (nom du titulaire, adresse, numéro de PCE, …). Cette démarche est incontournables pour ne pas payer les factures du futur occupant. Il est forcément gratuit de mettre fin à un abonnement d’énergie, la seule exception concerne certaines entreprises, qui sont parfois engagées sur une certaine période. Le ménage devra payer une ultime facture après la résiliation, souvent appelée facture de clôture, elle ne contient pas de frais de résiliation. La résiliation ne doit être faite que par les consommateurs qui quittent leur maison ou appartement et souhaitent donc faire interrompre l’alimentation en gaz. Pour changer de prestataire, il n’est pas nécessaire de se mettre en relation avec votre fournisseur actuel, la signature d’un nouvel abonnement résilie automatiquement et gratuitement celui qui était en cours avant.

Comment me rétracter après une souscription avec Engie ?

La rétractation permet aux particuliers se ravisant d’annuler l’abonnement d’énergie signé auprès d’un fournisseur. Engie permet de se rétracter gratuitement dans les quatorze jours suivant la souscription du contrat. De plus, les contrats d’énergie passés par des consommateurs peuvent être résiliés après ce délaisans délai et sans frais

L’activation du gaz

La mise en marche du compteur de gaz est réalisée par le gestionnaire de réseau (GRDF). C’est en revanche à un fournisseur d’énergie que le consommateur doit faire sa demande. De plus, ce dernier devra payer des frais d’opération qui seront prélevés par le fournisseur puis transférés ensuite à GRDF.

Activation compteur gaz naturel, les prix à Savenay

Lorsque le foyer demande la mise en marche du compteur de gaz de ville, il a le choix entre trois délais ; c’est ce critère qui modifie le prix du déplacement. Pour faire des économies, il faut donc anticiper.

Prix ouverture compteur gaz GRDF
Type d’opération Délais d’attente Montant
Mise en service « Standard » Sous 5 jours 19,09 €
Mise en service « Express » Sous 48h 61,27 €
Mise en service d’« Urgence » Sous 24h 147 €

Chaque rendez-vous est programmé avec un professionnel employé par le gestionnaire de réseau (GRDF). C’est pourquoi les délais d’ouverture du compteur de gaz sont identiques pour tous les prestataires.

Il faut mentionner le fait que le début d’année, la rentrée, et en général tous les débuts de mois, sont des périodes de très fortes demandes pendant lesquelles les délais détaillés ci-dessus peuvent être allongés.

Pièces à communiquer à GDF (Engie) pour l’activation du gaz de ville

Quel que soit le fournisseur choisi par le client, les informations qui doivent être données au fournisseur pour conclure un contrat sont les mêmes :

  1. vos coordonnées (nom, prénom, téléphone portable, mail, …) ;
  2. votre adresse complète ;
  3. la relève de l’index de consommation de gaz ;
  4. le nom de l’ancien locataire ou propriétaire ;
  5. le numéro de Point de Comptage et d’Estimation, un numéro à 14 chiffres ;
  6. un RIB si vous souhaitez payer vos futures factures par prélèvement automatique.

Une fois l’abonnement souscrit avec Engie ou l’un de ses concurrents, ce dernier fait parvenir la demande d’ouverture compteur au gestionnaire. C’est GRDF qui envoie l’un de ses techniciens pour ouvrir le compteur.

Quelles sont les coordonnées d’Engie (ex GDF Suez) ?

Pour toutes les démarches comme faire ouvrir le compteur de gaz, signaler un déménagement ou tout simplement obtenir une réponse à une question, les consommateurs peuvent joindre Engie par téléphone, sur le web et par La Poste.

Quelle est l’adresse postale d’Engie (ex GDF) ?

Pour contacter le service client Engie (ex GDF Suez) par voie postale, il faut adresser la lettre à :

ENGIE service client Particuliers
TSA 42 108
76934 Rouen Cedex 9

Cette adresse postale est aussi celle à laquelle il convient d’ envoyer le chèque énergie pour les ménages en bénéficiant.

Quels numéros de téléphone composer pour joindre Engie ?

Il y a plusieurs lignes directes Engie, et le numéro à choisir diffère en fonction de la situation du demandeur :

  • le 09 69 399 993 sert à communiquer avec le service client Engie. Ce service est disponible du lundi au vendredi de 9h à 20h et le samedi de 9h à 13h ;
  • le 00 33 238 52 85 70 pour joindre Engie depuis l’étranger. Le prix de l’appel est différent selon le pays d’émission et de l’opérateur ;
  • le 32 92 permet de régler les factures d’énergie en utilisant la carte bancaire sur un serveur vocal ;
  • le 01 44 22 00 00 permet d’appeler le siège social, situé en région parisienne. Ce numéro sert surtout dans le cas d’un entretien au siège ;
  • le 09 69 32 33 00 est dédié aux entreprises clientes d’Engie ;

Faire une requête à GDF Suez (Engie) en ligne

Pour écrire à Engie, un formulaire est à disposition sur son site web pour particuliers. Il permet aux clients de joindre le fournisseur et d’obtenir une réponse le plus vite possible.

Pour les clients, l’espace client Engie permet d’obtenir une réponse du fournisseur sous 48h, là aussi via un formulaire de contact.

Numéro de téléphone dépannage gaz Engie

En cas d’urgence sur le réseau, c’est le distributeur qu’il faut joindre, et non Engie. Pour le gaz, il s’agit de GRDF, et d’Endis pour l’électricité (ex ERDF). Selon le réseau touché par l’incident, le numéro d’urgence énergie n’est pas le même :

  • Pour GRDF, 0 800 47 33 33 (service gratuit et joignable en permanence) ;
  • Pour Enedis, 09 72 675 0XXremplacer XX par le département. Ce service urgence sécurité électricité est joignable 7j/7 et 24h/24.

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