Tarif Engie MARLY

Souscrire Engie : comment signer un abonnement gaz ?

Avant de s’installer dans une nouvelle habitation, il faut souscrire un abonnement de gaz naturel pour que le compteur soit activé à votre déménagement.

Pour avoir un rendez-vous d’ouverture du compteur de gaz domestique, vous devez contacter Engie ou un autre fournisseur et transmettre au fournisseurs tous les justificatifs indispensables à la signature de l’abonnement. Un créneau vous sera donné pour l’opération et vous devrez être sur place pour donner accès au compteur.

Pour signer un contrat de gaz par téléphone, le plus simple est de joindre Comparatif-electricite-gaz.fr en composant le 01 84 31 11 97 (non-surtaxé) pour être sûr d’opter pour l’offre partenaire la plus économique.

Résiliation Engie en 2020 : contacts et infos

Tous les contrats pour particuliers d’énergie chez Engie sont sans engagement, ils peuvent donc être résiliés gratuitement et à tout moment. Qu’importe la raison, changement de fournisseur ou changement d’adresse, une demande de résiliation avec Engie est possible.

La résiliation d’un contrat Engie est une formalité facile à effectuer en quelques étapes :

  • appeler le fournisseur pour mettre fin à l’abonnement ;
  • préparer les informations nécessaires à la résiliation pour les donner au conseiller réalisant la clôture ;
  • recevoir la facture de régularisation à la nouvelle adresse et la régler.

Si vous souhaitez changer de fournisseur, c’est le nouveau fournisseur qui résilie les contrats d’énergie en cours.

Ouverture compteur GrDF : comment procéder ?

Lors d’un changement d’adresse, il est indispensable de penser à demander la mise en service du compteur Engie si le logement utilise le gaz. Le prestataire choisi, que ce soit Engie, Sowee, ekWateur ou Butagaz, transfère alors la demande d’ouverture du compteur à GRDF (le gestionnaire de réseau).

Pour procéder à l’ouverture du compteur lors de l’appel passé à Engie ou EDF (ou l’un de leurs concurrents), il convient d’être muni de :

  1. la surface du logement ;
  2. le PCE attribué au compteur par GRDF ;
  3. un RIB pour le paiement par prélèvement mensuel ;
  4. le nombre de personnes habitant dans le logement à temps complet ;
  5. si possible, le nom de l’occupant précédant ;

Prix et délais d’ouverture du gaz naturel

Les coûts de mise en service doivent être payés par le locataire (s’il y en a un), contrairement à la pose du compteur que doit régler le propriétaire. Selon la situation plus ou moins urgente, des frais différents sont prévus par le gestionnaire de réseau.

Tarifs et délais d’ouverture de la ligne de gaz
Type de mise en service Délai d’attente Tarif pour un compteur (TTC)
« Standard » une semaine 19,09 €
« Express » Entre 24 et 48h 61,27 €
« Urgence » Sous 24h 147,00 €

Contacts Engie service client

Bien que elles soient moins utilisées qu’avant, le fournisseur historique met plusieurs adresses à disposition des consommateurs. Chaque adresse doit être utilisée dans un cas précis :

  • il est possible d’envoyer un courrier au siège Gaz de France (Engie) à :
    Siège social Engie
    1 place Samuel de Champlain
    Faubourg de l’arche
    92930 Paris La Défense
    Cedex France
  • pour écrire concernant un contrat GDF (Engie) particuliers, l’adresse à utiliser est :
    ENGIE – Service Clients Particuliers
    TSA 92104
    76934 ROUEN Cedex 09

À présent, de nombreux particuliers préfèrent pouvoir réaliser leurs formalités administratives sur le web. Avec Engie GDF, il y a plusieurs solutions :

  • Engie GDF ne met pas à disposition des ménages d’email direct ; cependant, il est possible de contacter le fournisseur grâce à un formulaire en ligne qui se trouve sur son site internet ;
  • Engie a développé une application pour smartphone : Engie Particuliers. Elle est disponible gratuitement et propose un certain nombre de fonctionnalités ;
  • Gaz de France (désormais Engie) soigne sa réputation en ligne avec une présence renforcée sur les réseaux sociaux. Il est donc facile d’y obtenir une réponse rapide, notamment sur Facebook et Twitter ;

Engie met à disposition de ses clients plusieurs numéros pour le contacter. Celui a composer dépend de l’objet de la demande :

  • le client peut prendre directement contact avec le siège social Engie en composant le 01 44 22 00 00. Cette ligne ne peut pas être utilisée pour des raisons commerciales, pour des renseignements sur les offres ou pour faire une réclamation ;
  • le numéro de téléphone pour joindre Engie Pro est le 09 69 32 55 22 ;
  • dans le cas d’une habitation neuve qu’il faut faire connecter au gaz domestique, Engie n’est pas l’organisme à appeler. Le particulier doit faire cette demande à GRDF (le gestionnaire du réseau de gaz) ;
  • les appels émis depuis l’étranger sont traités par des collaborateurs francophones au +33 2 38 52 85 70 ;

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