Tarif Engie LIMOGES

Gestion des abonnements au gaz pour déménagement

Les contrats de gaz, tout comme ceux d’électricité, comprennent trois renseignements qui ne peuvent en aucun cas être corrigés. Il s’agit du nom de la personne qui souscrit le contrat, de l’adresse postale précise du logement et du numéro de Point de Comptage et d’Estimation (PCE) qui identifie le compteur dans le système de GRDF. Demander le changement de l’une de ces données revient à résilier le contrat et à en souscrire un nouveau contenant les renseignements du nouveau domicile.

Les consommateurs choisissant de changer de prestataire lors de leur déménagement doivent effectuer deux démarches : joindre le nouveau fournisseur pour souscrire et l’ancien pour fermer le compteur.

Pour les Français qui savent qu’ils souhaitent continuer leur abonnement actuel dans leur nouveau logement, il faut appeler le fournisseur en question pour lui indiquer le changement d’adresse. La résiliation et la souscription se font dans ce cas-là en une unique démarche, et pour le client, cela semble en effet être un changement d’adresse avec Engie ou l’un de ses concurrents (Happ-e, ekWateur ou Butagaz).

Indépendamment de l’option choisie par le consommateur, le mieux est de le faire au moins 2 semaines avant la date d’emménagement.

Ouverture du compteur gaz, comment faire ?

Lors d’un changement de domicile, il est important de penser à demander l’ouverture du compteur de gaz de ville si le domicile est raccordé au gaz. Le prestataire choisi, qu’il s’agisse d’Engie, Happ-e, Butagaz ou même Dyneff, transfère alors la demande d’ouverture du compteur à GRDF.

Documents à avoir pour l’activation de la ligne de gaz

Pour obtenir la mise en service du gaz lors de l’appel passé à Engie, il est recommandé d’avoir avec soi :

  • le PCE attribué au compteur par GRDF ;
  • le nom de l’ancien locataire s’il vous est connu. Cela permettra d’identifier sans doute possible le compteur qui doit être ouvert ;
  • vos informations personnelles (nom, prénom, téléphone et adresse mail) et l’adresse postale précise du logement ;
  • la surface habitable ;
  • une relève de consommation permettant au fournisseur de savoir quand commence votre consommation ;

Tarifs et délais d’ouverture du gaz naturel

Les prix de mise en service du compteur gaz sont les mêmes pour tous les consommateurs et dépendent uniquement du délai demandé par le client.

Tarifs et délais d’ouverture du gaz
Type de prestation Délai d’intervention Montant (TTC)
« Standard » une semaine 19,09 €
« Express » De 24h à 48h 61,27 €
« Urgence » Moins de 24h 147,00 €

Service Clients ENGIE GDF, comment le contacter ?

Il existe plusieurs solutions pour joindre le fournisseur historique de gaz de ville Engie, par exemple :

  • Engie GDF fait très attention à sa réputation sur internet avec une présence renforcée sur les réseaux sociaux. C’est donc le moyen idéal d’obtenir une réponse rapide à une question, en particulier sur Facebook et Twitter ;
  • les clients Engie peuvent payer leur facture de gaz et d’électricité par carte bancaire sans passer par internet. Pour cela, il faut appeler au 32 92. Ce serveur vocal gratuit est accessible 7j/7 et 24h/24 ;
  • pour le branchement au gaz d’une maison neuve, ce n’est pas Gaz de France (Engie) qu’il faut appeler mais le distributeur GRDF ;
  • l’espace virtuel Engie est très pratique car il permet de réaliser de nombreuses formalités sur un ordinateur, un téléphone ou une tablette sans avoir recours au service client du fournisseur ;
  • il est possible de contacter Engie depuis n’importe quel pays au +33 2 38 52 85 70 ;
  • le numéro de téléphone du siège de GDF (Engie) est le 01 44 22 00 00 ;
  • le site internet du fournisseur inclut un formulaire de contact utilisable par tous, clients ou non, pour poser une question par mail ;

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