Tarif Engie LE TEIL

Engie souscrire, pourquoi souscrire à un abonnement gaz ?

Avant d’emménager dans un nouveau domicile, il faut signer un abonnement de gaz naturel pour que la ligne soit ouverte avant votre emménagement.

Pour obtenir une date de mise en service du gaz, il faut entrer en contact Engie ou l’un de ses concurrents et transmettre les pièces administratives utiles à l’obtention d’un contrat. Une date vous sera à ce moment-là proposée pour la venue d’un technicien GRDF et vous devrez être présent sur place pour que l’accès au compteur soit facile.

Comment interrompre un contrat Gaz de France (Engie) à Le teil ?

Pour rompre un contrat de gaz, rien de plus simple ; il faut contacter le fournisseur et lui indiquer votre décision. Au moment du déménagement, il faut penser à noter le relevé du compteur de gaz et envoyer le nombre affiché au fournisseur afin qu’il prépare une facture pour les dernières consommations du ménage. Lorsque cette dernière est payée, le contrat est clôturé.

Mettre en marche un compteur de gaz dans le cas d’un déménagement à Le teil

L’ouverture du gaz est faite par GRDF. C’est en revanche à un fournisseur d’énergie que le demandeur doit faire sa demande. De plus, ce dernier devra payer des frais pour l’intervention facturés par le fournisseur puis transférés au gestionnaire de réseau.

Quel est le tarif de l’activation d’un compteur gaz domestique ?

Le gestionnaire de réseau (GRDF) propose 3 délais pour la mise en service du gaz de ville. Pour chaque option, le tarif est différent. Pour être certain de payer le moins cher possible, nous recommandons d’entreprendre cette démarche environ deux semaines avant le déménagement.

Frais mise en service compteur gaz GDF-Suez (Engie)
Type d’opération Délai Tarif TTC
Mise en service « Standard » Sous 5 jours 19,09 €
Mise en service « Express » Sous 24 à 48h 61,27 €
Mise en service en « Urgence » Dans la journée (si demande transmise à GRDF avant 15h) 147 €

Qu’importe le fournisseur de gaz choisi, les délais d’activation du compteur de gaz domestique sont déterminés par le gestionnaire de réseau GRDF et sont égaux pour tous les clients.

Les délais d’attente regroupés dans le tableau ci-dessus sont soumis à la disponibilité des techniciens GRDF : lors des pics d’activité, ils sont parfois plus longs.

Les données à donner pour mettre en service le gaz GDF-Suez (Engie) à Le teil

Pour pouvoir préparer un contrat, le fournisseur d’énergie contacté doit connaître :

  • l’adresse postale exacte ;
  • la relève de la consommation de gaz ;
  • le PCE, ou Point de Comptage et d’Estimation, composé de 14 chiffres ;
  • un RIB pour les particuliers ayant choisi le paiement par prélèvement automatique.

Une fois l’offre souscrite avec Engie, il communique la demande d’ouverture compteur à GRDF. C’est GRDF qui programme l’intervention de l’un de ses employés pour ouvrir le compteur.

Les justificatifs utiles pour la mise en route du compteur d’électricité sont identiques à ceux indiqués ci-dessus. La seule différence concerne le numéro de compteur qui s’appelle Point De Livraison (PDL) et non pas PCE. Soulignons également qu’il est possible de trouver un seul contrat pour les deux énergies, c’est une offre duale. La majorité des fournisseurs de gaz en commercialisent.

Comment appeler GDF (Engie) ?

Les contacts Engie les plus utilisés sont très largement internet et le téléphone. Il est également possible d’envoyer un courrier, de préférence en recommandé avec accusé de réception.

L’adresse postale d’Engie

Pour envoyer un courrier au service client Engie, l’adresse postale à utiliser est :

Service Client Engie
TSA 92104
76934 Rouen Cedex 09

Cette adresse est également celle à utilier pour envoyer le chèque énergie pour les familles qui en bénéficient. Pour rappel, son attribution est automatique.

Le groupe Engie à son siège social au :

Siège social Engie
Tour T1
1 place Samuel de Champlain – Faubourg de l’Arche
92930 Paris La Défense cedex FRANCE

Quel numéro composer pour appeler le service après-vente Engie ?

Si vous souhaitez poser une question à un conseiller, payer une facture ou faire une réclamation, les numéros ci-dessous sont disponibles :

  1. le 09 69 399 993 pour ouvrir un abonnement de gaz (et/ou d’électricité) ;
  2. le +33 238 52 85 70 sert à joindre un conseiller Engie depuis un autre pays ;
  3. le 32 92 est utilisable 7j/7 et 24h/24 et gratuit depuis un poste fixe. Il permet de s’acquitter de ses factures d’énergie par carte bleue sans sortir de chez soi et sans passer par internet ;
  4. le 01 44 22 00 00 permet de contacter le siège social d’Engie, situé à Courbevoie en région parisienne. Ce numéro sert surtout en cas d’entretien programmé au siège mais pas pour un problème concernant à son contrat ;
  5. le 09 69 32 33 00 permet d’appeler un conseiller spécial professionnels (lun-ven 8h30-18h) ;

Depuis 2007, il n’est plus obligatoire de contacter Engie pour mettre en route le compteur de gaz. En effet, chacun a la liberté de passer par un de ses concurrents et réaliser cette démarche en direct. Il est aussi possible d’utiliser un comparateur de contrats de gaz pour demander des conseils sur le choix de l’abonnement.

Contacter le service client d’Engie par mail

Pour écrire à Engie, un formulaire de contact est à disposition sur son site internet. Il permet aux clients et aux ménages n’ayant pas encore souscrit d’offre d’écrire au prestataire et d’obtenir une réponse dans les plus brefs délais.

Ce formulaire est également utilisable depuis l’espace client virtuel développé par Engie. Pour les clients l’utilisant déjà, c’est celui-ci qu’il faut utiliser. De plus, cet outil propose de fonctionnalités intéressantes :

  • s’acquitter des factures ;
  • rectifier les coordonnées bancaires ;
  • organiser le suivi de l’énergie consommée pour faire baisser les factures ;
  • consulter un justificatif de domicile ;

Comme quasiment toutes les grandes marques, Engie est aussi très réactif sur Twitter et Facebook. Pour obtenir une réponse rapide, il est conseillé de poster sur l’une de ces pages.

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