Tarif Engie BERNAY

Contrat gaz déménagement : comment s’y prendre à Bernay ?

Les contrats de gaz (et d’électricité) incluent 3 renseignements qui ne peuvent en aucun cas être modifiés : le nom de l’occupant du logement, l’adresse complète du logement et le numéro de PCE qui sert à identifier le compteur à activer ou fermer. Demander le changement de l’un de ces critères revient à résilier le contrat et à en souscrire un nouveau contenant les informations du nouveau logement.

Un déménagement est l’occasion idéale pour effectuer un changement de prestataire pour le gaz, puisqu’il il est nécessaire de résilier un contrat, en souscrire un autre, et payer les frais d’activation compteur. Le déménagement de l’abonnement de gaz se fait alors en deux temps : le consommateur doit sélectionner son nouveau contrat et joindre le fournisseur qui le propose pour souscrire. Par la suite, il faut contacter le fournisseur du logement précédent pour mettre fin au contrat passé avec lui ; cette démarche est gratuite.

Au moment du changement d’adresse, les ménages satisfaits de leur contrat de gaz de ville dans le logement précédent peuvent décider de souscrire la même formule avec le même fournisseur à la nouvelle adresse. Pour ce faire, il faut contacter Engie ou l’un de ses concurrents (Eni, Antargaz ou même EDF) muni d’une facture de l’ancien logement et des données concernant le nouveau.

Tout savoir sur l’ouverture du compteur Engie

L’activation du compteur gaz revient à signer un contrat de gaz auprès d’un fournisseur d’énergie. Qu’importe le prestataire choisi pour le contrat, la mise en route de l’alimentation est indispensable pour avoir accès au gaz domestique et est effectuée par GRDF.

Une fois votre offre sélectionnée, votre fournisseur aura besoin de quelques éléments pour valider le contrat :

  • vos informations personnelles et l’adresse postale précise du logement ;
  • les détails du logement (surface, état de l’isolation, usages du gaz, etc.) ;
  • le nom de l’ancien locataire si vous le connaissez. Cela aidera à identifier précisément la ligne à activer ;
  • le numéro de Point de Comptage d’Estimation (ou PCE) associé au compteur de gaz ;
  • une relève de consommation de gaz pour que le fournisseur sache quand commencer la facturation ;
  • un moyen de paiement, de préférence un RIB ;

Frais et délais d’ouverture du compteur de gaz

Les frais de mise en service doivent être payés par le locataire (s’il y en a un), contrairement à la pose d’un compteur que doit payer le propriétaire. Selon l’urgence de la situation, des prix différents sont prévus par le gestionnaire de réseau.

Frais d’ouverture de la ligne de gaz
Type d’ouverture compteur Délai Tarif pour un compteur (TTC)
« Standard » une semaine 19,09 €
« Express » Entre 24 et 48h 61,27 €
« Urgence » Sous 24h 147,00 €

ENGIE (ex GDF) : comment joindre le fournisseur ?

Engie a fortement digitalisé ses services, et propose aujourd’hui plusieurs moyens de le joindre sur internet :

  • le fournisseur soigne sa réputation en ligne et a donc une présence développée sur les réseaux sociaux. Il est donc facile d’y obtenir une réponse rapide, notamment sur Facebook et Twitter ;
  • Gaz de France (désormais Engie) met à disposition de ses clients un espace sécurisé qui contient les informations importantes et permet de poser des questions par écrite ;
  • le site internet du fournisseur contient un formulaire de contact utilisable par tous pour poser une question par mail ;

Même si celles-ci sont moins utilisées qu’avant, Engie propose à ses clients plusieurs adresses. Chaque adresse répond à une fonction particulière :

  • l’adresse Engie Entreprise est :
    ENGIE – Service clients pros
    TSA 15702
    59783 LILLE CEDEX 09
  • l’adresse postale d’Engie particuliers est :
    Service clients Engie
    TSA 42108
    76934 Rouen Cedex 09

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