Tarif Engie ARES

Changement d’adresse, ouvrir le gaz avec Engie

Pour les foyers ayant fait le choix de recourir au gaz pour chauffer, avoir l’eau chaude et cuisiner, il faudra souscrire un contrat auprès d’un fournisseur de gaz de ville. C’est cette formalité qui fait que le logement sera alimenté.
Pour obtenir l’activation du gaz dans un nouveau ha bitation, il faut :

  1. choisir l’abonnement que vous souhaitez souscrire ;
  2. contacter directement l’entreprise qui commercialise cette offre ou souscrire en ligne ;
  3. s’assurer qu’un membre de la famille sera présent sur place au moment de l’intervention de GRDF.

Il existe des dizaines d’offres de fourniture de gaz différentes, avec des des prix qui changent selon le fournisseur et la zone géographique. Il peut donc être compliqué de comparer soi-même chacune d’entre elles pour savoir laquelle garantit les tarifs du gaz les moins chers. Le plus simple est de se servir du comparateur Comparatif-electricite-gaz.fr afin de trouver rapidement l’offre la plus intéressante selon les habitudes de consommation et sa ville de résidence.

Je dois résilier mon contrat Engie : quelle est la démarche ?

Tous les contrats d’énergie pour particuliers en France sont sans engagement c’est-à-dire qu’ils peuvent être résiliés gratuitement et à tout moment. Qu’importe la raison de mettre fin au contrat, il suffit de s’adresser à Engie.

En cas de changement de domicile, il est important de résilier le contrat en cours. La démarche est rapide et gratuite pour les clients particuliers, il faut :

  • appeler le fournisseur (ou lui écrire) pour mettre un terme à l’abonnement ;
  • donner au fournisseur les documents nécessaires à la démarche ;
  • payer les dernières consommations à la réception de la facture de clôture.

Pour changer de fournisseur de gaz ou d’électricité, il n’y a pas besoin résilier le contrat actuel : le fournisseur choisi demande lui-même la résiliation auprès d’Engie.

Activation d’un compteur de gaz à Ares

La mise en service du compteur de gaz est identique pour tous les Français, peu importe le fournisseur choisi. Pour éviter de perdre du temps lors d’un déménagement, il est judicieux de se renseigner à l’avance sur la façon de faire.

Prix ouverture compteur gaz

Les frais d’ouverture du compteur de gaz changent selon le délai que le client est prêt à attendre. Plus il s’y prend à l’avance, moins il paiera cher, l’ouverture compteur peut être prévue jusqu’à 8 semaines avant de déménagement et le délai conseillé est de 15 jours.

Coûts et délais d’ouverture d’un compteur de gaz
Type d’opération Délais d’intervention Montant (TTC)
Première mise en service 5 jours ouvrés 19,09 €
Mise en service Standard 5 jours ouvrés 19,09 €
Mise en service Express Dans les 48h 61,27 €
Mise en service Urgence Dans la journée 147,00 €

Chaque déplacement est fixé avec un professionnel envoyé par GRDF, et non par votre fournisseur. Cela explique que les délais d’ouverture du compteur de gaz Engie soient indépendants du fournisseur.

Quels renseignements sont nécessaires pour une ouverture du gaz ?

Lorsque vous allez signer une offre de gaz pour faire ouvrir le compteur, le fournisseur demandera les informations et documents suivants :

  1. l’adresse exacte du logement, y compris le numéro d’immeuble et d’escalier, l’étage, le numéro ou la lettre identifiant la porte pour les appartements ;
  2. le relevé du compteur de gaz ;
  3. la date de début de l’abonnement ;
  4. le numéro de Point de Comptage et d’Estimation, ou PCE, un numéro à 14 chiffres ;
  5. un RIB pour les clients ayant choisi le prélèvement automatique.

Une fois ces démarches effectuées, GRDF fixe une intervention de mise en route du gaz.

Pour signer un abonnement à l’électricité, les mêmes documents administratifs que pour le gaz sont nécessaires. Il est aussi possible de ne signer qu’une seule offre avec un fournisseur unique pour les deux énergies.

Comment joindre Engie pour le contrat de gaz ?

Dorénavant, la plupart des fournisseurs mettent à disposition de leurs clients des moyens de contact vie le site web et/ou l’espace client en ligne et numéros de téléphone. Il est également possible d’envoyer un courrier à son fournisseur, par exemple dans le cas d’une lettre de résiliation.

L’adresse d’Engie

La voie postale est encore parfois utilisée dans les relations avec le fournisseur de gaz, le plus souvent pour envoyer une lettre de résiliation. Pour envoyer un courrier au service client Engie, l’adresse à utiliser est la suivante :

ENGIE Service Clients
TSA 92104
76934 ROUEN CEDEX 09

Quel numéro utiliser pour appeler le service après-vente Engie ?

Pour les clients souhaitant poser une question à un conseiller, voici les numéros à composer :

  • le 09 69 39 99 93 est le numéro de téléphone du service client Engie pour particuliers. Il permet entre autres de mettre fin à un contrat de gaz nature ou de signaler un déménagement , ou encore de poser toutes vos questions à un conseiller téléphonique ;
  • le 00 332 38 52 85 70 est utile pour appeler un conseiller Engie depuis un autre pays ;
  • le 32 92 correspond à un serveur interactif sécurisé développé pour permettre de régler les factures Engie. Pour ce faire, il faut se munir de la référence client ainsi que d’une carte de paiement avant d’utiliser ce service ;
  • le 01 44 220 000 est le numéro du siège social, situé en région parisienne. Ce numéro sert surtout dans le cas d’un rendez-vous programmé au siège ;
  • le 09 69 32 33 00 correspond au service client GDF Pro (dorénavant appelé Engie), disponible du lundi au vendredi de 8h30 à 18h ;

Les familles n’ont pas l’obligation de joindre Engie pour demander l’ouverture du gaz. Chacun est libre de sélectionner un autre fournisseur et faire cette formalité en direct ou encore appeler un comparateur d’énergie pour recevoir des conseils.

Contacter Engie (GDF Suez) sur l’espace client

Pour écrire à Engie, un formulaire est à disposition sur son site web. Il permet à ses clients de contacter le fournisseur et de recevoir une réponse dans les plus brefs délais.

Pour les consommateurs se sont déjà créé un espace client Engie, il est judicieux d’y entrer avant de se servir du formulaire qui y a été intégré. Cela simplifie la démarche pour le conseiller qui s’occupe de traiter la demande et raccourcira ainsi son délai d’attente.

Dépannage gaz GRDF

En cas de panne sur le réseau, c’est le distributeur qu’il faut joindre, et non votre fournisseur. Pour l’électricité, il s’agit d’Enedis (anciennement ERDF) et GRDF pour le gaz. retrouvez ci-dessous la liste des numéros d’urgence :

  • Pour l’électricité, 09 72 675 0XX (ligne d’urgence ouverte 24h/24 et 7j/7) (ligne d’urgence ouverte 24h/24 et 7j/7, remplacer XX par le département où survient) ;
  • Pour le gaz, 0 800 47 33 33 (numéro vert urgence gaz, appel gratuit et ligne d’urgence accessible 24h/24 et 7j/7).

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