Tarif Engie ALENCON

Engie souscription, pourquoi souscrire à un abonnement au gaz ?

Pour mettre en route le compteur de gaz domestique, il faut en premier lieu souscrire un contrat auprès d’un fournisseur de gaz, Engie, EDF, ou un de leurs concurrents (Eni, ekWateur ou même ilek). C’est uniquement lorsque cette formalité aura été faite que le compteur pourra être mis en marche par en collaborateur GRDF (et non du fournisseur).

L’obtention d’un contrat d’énergie se fait très facilement soit depuis le site web du fournisseur choisi, soit en appelant son service client. Cette formalité prend à peu près dix minutes.

Résiliation Engie : infos et frais en 2020

Dans le cadre d’un emménagement Engie, il faut penser à résilier le contrat de gaz de l’ancien domicile afin de ne pas avoir à payer les consommations de l’occupant suivant. Pour les particuliers, la résiliation Engie est obligatoirement sans frais. C’est le cas chez tous les concurrents du fournisseur historique. En fonction de la raison poussant le ménage à résilier, que ce soit pour un déménagement, un basculement vers un autre fournisseur d’énergie, l’intervention doit se faire suivant une procédure bien définie.

La résiliation Engie est une formalité facile et gratuite à réaliser en quelques étapes :

  • appeler le fournisseur pour mettre un terme à l’abonnement ;
  • donner les renseignements indispensables à la fin du contrat ;
  • recevoir la facture de clôture à la nouvelle adresse et la régler.

Lors d’un emménagement, il est nécessaire de résilier le contrat de fourniture de gaz en cours et d’en signer un nouveau pour la nouvelle adresse. Pour ce faire, il faut indiquer au fournisseur :

  • la date de départ ;
  • le numéro de PCE identifiant précisément le compteur, il apparaît sur les factures ;
  • le numéro de référence du contrat ;
  • un relevé de compteur au plus près de la date de fin de contrat utilisé pour préparer la facture de clôture.

La procédure d’ouverture compteur déménagement gaz Engie (ex GDF-Suez)

En s’installant dans un nouvel appartement (ou une maison), le client doit demander un abonnement de gaz auprès d’un fournisseur d’énergie. C’est en effet ce dernier qui s’occupe de faire intervenir GRDF, le gestionnaire du réseau, pour la mise en service en gaz.

Le prix de l’ouverture du compteur est égal quel que soit le fournisseur choisi. Tous facturent en effet la même somme et la reversent ensuite à GRDF sans commission.

Tarifs et délais d’activation du compteur de gaz
Type de mise en service Délai d’attente Tarif TTC
Standard 5 jours ouvrés 19,09 €
Express Sous 48h 61,27 €
Urgence Moins de 24h 147,00 €
Première mise en service (après raccordement) 5 jours ouvrés 19,09 €

Il suffit donc de contacter un fournisseur de gaz pour conclure un contrat en lui communiquant les documents propres à la consommation et au logement, et choisir l’abonnement le plus adapté. Pour cela, il est incontournable de fournir des informations, en particulier :

  1. l’adresse de l’appartement, la plus précise possible ;
  2. le PCE (Point de Comptage et d’Estimation) du compteur de gaz, créé lors du branchement au réseau et présent sur le contrat et les factures (il n’apparaît pas sur le dispositif de comptage) ;
  3. si possible, le nom de votre prédecesseur dans le logement ;
  4. si possible, le dernier relevé de compteur ;
  5. un moyen de paiement, de préférence un RIB.

Le cas de l’installation dans un logement neuf

Lors d’un emménagement dans un logement neuf, il est nécessaire de le faire raccorder au gaz avant toute demande d’activation du compteur de gaz. Ces travaux sont la responsabilité du propriétaire et sont réalisés par GRDF, le gestionnaire de réseau. Pour résumer, cette ouverture compteur se fera après :

  • le branchement de la maison au réseau GRDF de gaz ;
  • la qualité de l’installation de gaz certifiée par une attestation de conformité. Cette pièce justificative est peut être délivrée par 3 organismes agréés par l’État seulement (COPRAUDIT, DEKRA et QUALIGAZ) ;
  • la souscription d’un abonnement au gaz naturel.

Engie GDF service clients, comment le contacter ?

Il existe plusieurs adresses pour joindre Engie, celle à utiliser dépend de la situation :

  • l’abonné peut écrire directement au siège social d’Engie en envoyant sa lettre à :
    Siège Social ENGIE
    1 place Samuel de Champlain (Tour 1)
    Faubourg de l’Arche
    92930 Paris La Défense cedex – France
  • les clients Engie Entreprise ont la possibilité d’envoyer un courrier à Engie GDF Entreprises en écrivant à :
    ENGIE – Service clients entreprises
    TSA 15702
    59783 Lille Cedex 09

Les foyers qui veulent contacter Engie (ex GDF) par internet ont à leur disposition plusieurs moyens pour ce faire :

  • Engie GDF soigne sa réputation en ligne et a donc une forte présence sur les réseaux sociaux. C’est donc le moyen idéal d’obtenir une réponse rapide à une question, notamment sur Facebook et Twitter ;
  • Engie GDF ne donne pas à ses clients particuliers ou petits professionnels d’adresse email directe ; il est cependant possible de se mettre en relation avec le fournisseur historique du gaz naturel grâce à un formulaire en ligne ;
  • le site web Engie contient un tchat et un video-t’chat en LSF (Langue de Signes Française) pour les personnes sourdes ou malentendantes ;

Les numéros de téléphone du fournisseur historique de gaz naturel Engie sont :

  • pour joindre Gaz de France (Engie) depuis un autre pays que la France il faut utiliser le 00 332 38 52 85 70 (prix selon pays d’appel et opérateur, service joignable du lundi au samedi de 9h à 21h heure française) ;
  • un serveur a été mis en place par Gaz de France (Engie) pour laisser la possibilité de payer la facture de gaz au téléphone. Pour cela, il faut se munir du numéro client et d’une carte bleue puis appeler le 3292. Le service est utilisable tous les jours 24h/24 ;
  • le numéro du service client Engie Entreprises est le 09 69 32 55 22 ;
  • Engie (GDF Suez)) service après-vente pour particuliers est disponible au 09 69 399 993 (prix d’un appel local) ;

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